Terms and Conditions for Man and Van Southlambeth
These Terms and Conditions set out the basis on which Man And Van Southlambeth provides removals, transport, carrying, and related services to customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to make expectations clear, support safe working practices, and ensure a fair service for both sides. For the avoidance of doubt, references to the company, we, us, and our mean the service provider, while you and your mean the customer or the person placing the booking.
These terms apply to bookings for domestic and commercial moving work, item transport, loading and unloading assistance, and other agreed vehicle-and-labour services. They should be read together with any written quote, booking confirmation, or service notes that form part of the agreement. If there is any inconsistency between these terms and a specific written agreement, the written agreement will apply only to the extent of that inconsistency.
By booking man and van services in Southlambeth, you confirm that you are authorised to arrange the service and that all details provided are accurate and complete. The service is provided on a private contract basis and is not a consumer credit, storage, or waste disposal contract unless expressly stated otherwise.
Booking Process
The booking process begins when you request a quotation or otherwise ask for a service. We may ask for information including the collection and delivery addresses, access details, item description, approximate volume, parking arrangements, dates, times, and any special handling requirements. This information is used to assess the work, allocate the correct vehicle size and labour, and provide an estimate or fixed quote where appropriate.A booking is only confirmed when we have accepted it and, where required, received any deposit or advance payment requested at the time of reservation. A quotation is an invitation to book and is not a guarantee that the work will be carried out until accepted by us. We may decline a booking if the requested service is outside our capacity, if access conditions are unsuitable, if the job involves prohibited items, or if we consider the work unsafe or unlawful.
Man And Van Southlambeth may rely on the information you provide when planning the job. If the actual conditions differ from those described, we may revise the price, alter the crew size, change the vehicle used, or refuse to continue until the issue is resolved. You are responsible for ensuring that buildings, lifts, parking areas, and collection points are ready for the service at the agreed time.
Schedule Changes and Customer Responsibilities
Time slots are allocated on the basis of traffic, access, and workload estimates. While we aim to arrive within the scheduled period, all timings are approximate unless a specific guaranteed time has been agreed in writing. Delays may occur due to road conditions, previous jobs overrunning, weather, or access problems outside our control.You must make sure that someone authorised is present at the start and end of the job if needed, and that instructions given on the day are clear and lawful. You are also responsible for protecting fragile, valuable, or personally sensitive items unless we have expressly agreed to pack or handle them under a separate arrangement. Items should be disconnected, emptied, and prepared where required before collection, unless we have agreed otherwise.
If our team is unable to complete the work because of incorrect address details, inaccessible premises, lack of parking, absent keys, unavailable goods, or any other issue caused by you or your representatives, we may charge for wasted time, additional waiting, failed attendance, or a rebooking. Any extra cost will be based on the time and resources committed to the service.
Payments
Payment terms will be stated in your quote or booking confirmation. Unless otherwise agreed, payment is due on completion of the service and must be made by the method we specify. We may require a deposit, partial advance payment, or full payment before the job starts, especially for large bookings, same-day work, or services involving significant labour.All prices are stated in pounds sterling unless otherwise indicated. Quotes may be based on hourly rates, fixed fees, minimum charges, waiting time, congestion, tolls, parking costs, stair-carry charges, or other agreed factors. Where a quote is based on the information you provide, it may be adjusted if the actual job differs materially from that description.
Man and van Southlambeth services do not include any hidden extras unless they are clearly identified before or during the booking. Additional charges may apply for delays caused by the customer, extra items, additional floors, long carries, difficult access, or work that exceeds the original scope. If a payment is declined or reversed without lawful reason, you remain liable for the amount due and any bank or administrative charges reasonably incurred in recovering the debt.
Cancellations, Postponements, and No-Shows
You may cancel or reschedule your booking, but notice should be given as early as possible. Where a cancellation is made with sufficient notice, any deposit may be refunded or retained in part depending on the costs already incurred and the notice period provided. The exact treatment of deposits will depend on the type of booking and the stage of preparation.If you cancel at short notice, ask to postpone on the day, or fail to be present when the crew arrives, we may charge a cancellation fee to cover lost time, scheduling disruption, and any travel or preparatory costs already incurred. If the cancellation prevents us from accepting other work, further reasonable charges may apply where permitted by law and where loss can be shown.
We may cancel or postpone a booking where there are safety concerns, severe weather, vehicle breakdown, staff illness, illegal or unsafe goods, or circumstances outside our control that make performance impracticable. In such cases, we will use reasonable efforts to offer a revised time or date. We are not liable for indirect loss arising from a lawful cancellation made for safety or operational reasons.
Liability and Limitations
We will take reasonable care in providing our services, but our liability is limited to losses caused by our negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, unsuitable containers, or the inherent fragility of an item unless we have agreed in writing to provide specialist packing or handling.It is your responsibility to ensure that items are properly packed, labelled, and protected unless we have expressly agreed otherwise. We do not accept liability for loss or damage to cash, jewellery, documents, data, keys, heirlooms, or other high-value or irreplaceable items unless such liability has been specifically accepted in writing and any conditions attached to that acceptance have been met.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a single booking will not exceed the total amount paid or payable for the relevant service, except where a higher limit is agreed in writing.
Waste Regulations and Prohibited Items
If our service involves the collection, transport, or disposal of unwanted items, you must ensure that any waste is described accurately and presented lawfully. We operate in accordance with applicable UK waste legislation and environmental requirements. Where we are acting as a carrier or remover of waste, you confirm that the waste is yours or that you have authority to arrange its removal.Man And Van Southlambeth does not collect, transport, or dispose of hazardous, illegal, or restricted materials unless we have expressly agreed and are legally permitted to do so. Prohibited items may include asbestos, chemicals, solvents, clinical waste, gas bottles, oil, paint in large quantities, explosives, firearms, controlled substances, and any other material restricted by law or requiring special licensing. If such items are discovered, we may refuse collection and charge for time already spent.
Where waste is removed as part of the service, you may be required to provide clear information about its nature and source. We may also refuse to take mixed waste if it cannot be safely or lawfully handled. Any duty of care paperwork, transfer notes, or other records required by law may need to be completed before transportation begins. You agree not to ask us to dispose of items in a manner that breaches environmental, licensing, or local authority requirements.
Property Access, Safety, and Conduct
You must ensure that the premises and access routes are reasonably safe for our personnel. This includes making sure stairs, floors, driveways, lifts, entrances, and parking areas are clear and that there are no hidden hazards such as loose wiring, unstable furniture, leaking fluids, or dangerous animals. If a hazard is identified, we may stop work until it is made safe.Our team may refuse to handle any item that is excessively heavy, unstable, contaminated, improperly packaged, or likely to cause injury or damage. We may also decline to enter a property or continue work where behaviour is abusive, threatening, discriminatory, or otherwise unsafe. You agree to treat staff with respect and to comply with all reasonable instructions related to health and safety.
Any equipment we provide, including trolleys, straps, blankets, and protective materials, remains our property unless otherwise agreed. You must not misuse, remove, or interfere with our equipment. If any item is lost or damaged because of misuse by you, your representatives, or third parties under your control, you may be charged for repair or replacement.
Claims, Complaints, and Insurance
If you believe that damage, loss, or service failure has occurred, you must notify us as soon as reasonably possible and provide sufficient detail to allow an investigation. Supporting evidence such as photographs, item descriptions, proof of value, and a summary of events may be requested. Delayed notification may affect our ability to assess the matter and may limit any remedy available.Any claim will be reviewed in good faith and in accordance with the evidence available. Where liability is accepted, we may choose to repair, replace, or compensate for the affected item, subject to the limits set out in these terms. We are not responsible for consequential or indirect losses such as lost profits, missed appointments, business interruption, or emotional distress unless required by law.
Man and van Southlambeth maintains insurance appropriate to the type of work we provide, but insurance does not create a guarantee of compensation for every loss. Your own insurance may remain relevant for items of high value, business goods, or goods requiring specialist cover. We recommend that you maintain suitable insurance for your own possessions and that you check whether any policy conditions require specific declarations before transit.
Force Majeure
We are not liable for delays, failures, or cancellations caused by events beyond our reasonable control. These may include extreme weather, traffic incidents, road closures, strikes, civil disorder, fire, flood, public health restrictions, government action, utility failure, or equipment breakdown not caused by our negligence. In such circumstances, performance may be suspended until the event passes or, if necessary, the booking may be rearranged.If a force majeure event affects your booking, we will take reasonable steps to minimise disruption. However, we will not be responsible for losses that arise because the service could not proceed as planned. Any refund or rebooking will depend on the work already completed, the costs incurred, and the nature of the interruption.
Where practical, we may offer alternative arrangements such as a revised time, a different vehicle, or partial completion. Acceptance of such alternatives will not waive any of our rights under these terms unless we expressly agree in writing.
Data, Communications, and General Provisions
We will use the personal information you provide for managing bookings, providing the service, handling invoices, and dealing with any post-service matters. Information will be processed in accordance with applicable data protection law. We will retain records only for as long as reasonably necessary for business, legal, or accounting purposes.Any notice, request, or complaint should be made using the communication method stated in the booking record or invoice. A notice is deemed received when it is actually read or, if sent by email or similar electronic means, when it would reasonably be expected to be accessible. Failure to enforce any right immediately does not mean that right is waived.
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version applicable to your booking will be the version in force when the booking was accepted unless a later change is required by law.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.Man And Van Southlambeth and the customer each agree that the contract will be interpreted in accordance with English law. Nothing in these terms affects any statutory rights you may have as a consumer under applicable UK legislation.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you should not confirm the booking or allow the service to begin.