Privacy Policy

Man and Van South Lambeth Privacy Policy

This Privacy Policy explains how Man and Van South Lambeth collects, uses, stores and protects personal data. It applies to all customers and prospective customers using our man and van and related services in the South Lambeth area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your information in a fair, lawful and transparent way.

Scope of this Privacy Policy

This policy applies to personal data we collect from individuals in connection with enquiries, bookings, service delivery, payments and follow-up communications within the South Lambeth area. By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Man and Van South Lambeth is the data controller for the personal data described in this policy. As data controller, we decide how and why your personal information is processed and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details such as name, address, service addresses, and other contact information needed to arrange and deliver our services.

Booking and service details such as collection and delivery locations, property access details, preferred dates and times, inventory descriptions, and any instructions relevant to completing your move or transport service.

Communication records such as information you provide when you contact us to request a quote, ask a question, make a complaint or provide feedback, along with our notes and responses.

Payment and transaction information such as details required to process your payment and records of services you have purchased from us. We do not retain full payment card details when processed through third party payment providers.

Technical and usage data such as basic information about how you contact us or access any online forms, including the date and time of your enquiry and the pages or information you request, where applicable.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us with questions, or otherwise communicate with us about our services. We may also collect data indirectly when someone else books services on your behalf and provides your information so that we can perform the agreed service at your property or address.

Lawful Basis for Processing

We rely on different lawful bases under the UK GDPR depending on the purpose of processing. These include:

Contractual necessity where processing is required to take steps at your request before entering into a contract, to provide you with a quote, and to perform a contract for man and van services, including managing bookings, contacting you about your move, and processing payments.

Legitimate interests where we have a reasonable business interest that is not overridden by your rights and freedoms, such as managing our business operations, improving our services, preventing fraud, and keeping records of past services for reference and safety.

Legal obligation where we are required to process data to comply with legal or regulatory requirements, such as maintaining financial records for tax and accounting purposes.

Consent where you have clearly agreed to a specific use of your data, for example, to receive certain optional marketing communications. You can withdraw consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, manage enquiries and respond to your questions about our services.

To set up, confirm and manage bookings, including communicating about collection and delivery times, access requirements and any changes to your booking.

To deliver our man and van and related services safely and efficiently at the agreed locations.

To process payments and maintain proper records of transactions and invoices.

To manage customer relationships, handle complaints, resolve disputes and improve our services based on your feedback.

To maintain and improve the security and performance of our systems and operations.

To comply with legal obligations, including maintaining accounting and tax records.

Data Sharing and Processors

We do not sell your personal data. We may share your data with selected third parties only to the extent necessary and in accordance with the UK GDPR. These may include:

Service providers and processors who support our operations, such as payment processors, IT and system support providers, and providers of secure data storage or document management. These third parties are only allowed to process your data on our instructions and are required to keep it confidential and secure.

Professional advisers, such as accountants or legal advisers, where necessary for business or legal purposes.

Public authorities or regulators where we are required by law to disclose certain information.

Where personal data is processed on our behalf by a processor, we ensure that appropriate written contracts are in place, requiring them to implement suitable technical and organisational measures to protect your data and to process it only in accordance with our instructions.

International Data Transfers

Our primary focus is on providing services within the South Lambeth area, and we aim to keep your data within the United Kingdom or the European Economic Area wherever possible. If we ever need to transfer personal data to a country outside the UK or EEA that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, in accordance with data protection law.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy and to meet our legal and regulatory obligations. In general, this means:

Enquiry data is retained for a limited period so that we can respond to your request and follow up where appropriate, after which it is deleted or anonymised if no booking is made.

Booking and service records are kept for a number of years after the service has been completed to enable us to respond to any queries, complaints or legal claims and to comply with tax and accounting requirements.

Payment and transaction data is retained for the period required by law for financial record keeping and auditing.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who need it for legitimate business purposes and ensuring that any third party processors also use suitable safeguards.

Your Data Protection Rights

Under the UK GDPR, individuals whose personal data we handle have a number of rights in relation to their information. These include:

The right to be informed about how and why we process your personal data, which is the purpose of this Privacy Policy.

The right of access to obtain a copy of the personal data we hold about you, along with information about how it is used.

The right to rectification to have inaccurate or incomplete personal data corrected or updated.

The right to erasure, in certain circumstances, to request that we delete your personal data where there is no longer a lawful basis for us to keep it.

The right to restrict processing in some situations, for example while we are considering a request for rectification or objection.

The right to data portability, in specific cases, to receive the personal data you have provided to us in a structured, commonly used format and to request that we transmit it to another controller where technically feasible.

The right to object, on grounds relating to your particular situation, to certain types of processing, including processing based on legitimate interests and direct marketing.

The right not to be subject to a decision based solely on automated processing, including profiling, if it produces legal or similarly significant effects on you. We do not generally make decisions about customers solely by automated means.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any concerns or questions about how we handle your personal data, you can contact us using the usual communication channels you use to engage with Man and Van South Lambeth. We may need to verify your identity before responding to certain requests in order to protect your personal data.

You also have the right to raise a concern with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve any issue directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is published and will govern all personal data collected after that date. We recommend that customers in the South Lambeth area review this policy periodically to stay informed about how we protect their information.



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If you are interested in learning more about our fantastic man and van moving solutions and excellent deals then do give us a ring today! We make relocating simple and are able to successfully handle all types of small or larger moves in a practical and efficient way, so as not to cause you any hassle! Make sure that you do not miss out on our man and van South Lambeth – get a free quote online now or get in touch for a free estimate!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van South Lambeth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 27 Westow St
Postal code: SE19 3RY
City: London
Country: United Kingdom

Latitude: 51.4186920 Longitude: -0.0823360
E-mail:
[email protected]

Web:
Description: South Lambeth, SW8 relocations are the best, when they are done by our excellent man with van specialists. Hire our services by a single call.
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